Customer Concierge Operator x2

Posted

Summary

NSW Other
Contract
Government / Local Government
State Government

Details

  • Flexible work arrangements - Work from home
  • Gain valuable experience in a government department
  • Assist your community through the public service

  • Contract from 28/06/2024 until 03/01/2025
  • State Government Agency 
  • Gosford, NSW Location

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage 2x Customer Concierge Operator’s. This position is located in their busy Gosford, NSW office for an initial contract from 28/06/2024 until 03/01/2025.
  
About the Position
The role of the Customer Concierge Operator involves providing assistance, advice, and information to address general inquiries. This role is crucial for delivering high-quality customer support services, which in turn facilitates the effective operation of the business.

Duties

  • Create positive customer experience in all interactions.
  • Update and maintain records and databases.
  • Research, analyse and resolve enquiries in a timely manner.
  • Transfer or escalate enquiries to an appropriate channel for effective resolution.
  • Provide advice and assistance to build customer capability.
  • Accurately record customer complaints and escalate unresolved issues.
  • Perform administrative support activities.
  • Contribute to continuous improvement initiatives.
  • Work in the office at least two days per month

Requirements/Skills

  • 2-3 years customer service experience (e.g., call centre, admin, retail)
  • Excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
  • Experience in an office environment ideal
  • Tech savvy – strong email etiquette, experience with Microsoft suite (Teams and Outlook) and the confidence to learn new systems. 

Benefits working with this Client

  • Work from home – 12-week in-office training period 
  • Gain valuable experience in a government department 
  • Assist your community through the public service

Benefits working with Karlka Recruiting Group 

  • Weekly pay  
  • Ongoing support: Pre, during and post placement 
  • Dedicated consultant per contract
  • Employee Assistance Program available
  • Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 10/06/2024
Consultant: Hayden 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply. 

   Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

#SCR-hayden-condely

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