3623 - ASO5 Senior Client Engagement Officer

• WFH 1 day per week
• Contribute to your community through the public service
• Be a central part of the team

• Contract from 23/09/2024 until 31/03/2025.
• State Government Agency 
• ACT Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage an ASO5 Senior Client Engagement Officer. This position is located in their busy ACT office for an initial contract starting 23/09/2024 until 31/03/2025.

About the Position
Senior Client Engagement Officers are responsible for engaging with clients to ensure effective service at all stages of the process. Responsibilities include tenancy management; liaising with clients when tenancies breakdown; and responding to complaints.

Senior Client Engagement Officers may also represent client at selected forums and provide support for other business units as required. Well-developed communication skills, cultural awareness, an understanding of the complexities of housing and respect for people are important knowledge and attributes for this position.

Duties

• Engage services and match clients to ensure stable tenancies.
• Undertake assessments of complex client needs.
• Liaise directly with clients and monitor housing debt.
• Manage maintenance and conduct client visits.
• Respond to complaints and coordinate with other business units.
• Represent the client at forums and maintain relationships.
• Develop ideas for service improvement and change.
• Prepare tenancy documentation accurately as required.
• Manage and track documentation to maintain high-quality records.
• Ensure compliance with legislation, regulations, and policies.

Requirements/Skills

• Deliver high-quality customer service and support to diverse clients.
• Effective communication, interpersonal, and problem-solving skills.
• Strong organisational skills and attention to detail. 
• Ability to meet tight deadlines.
• Understand and apply relevant legislation, policies, and procedures.
• Conduct research and analysis to provide sound advice.
• Work independently and cooperatively in a team environment.
• Current driver’s licence.
• Working with Children Check (or willingness to obtain).

Benefits working with this Client

• WFH 1 day per week
• Contribute to your community through the public service
• Be a central part of the team

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 06/09/2024 at 12pm.
Consultant: Hayden
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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