Customer Service Officer - Indigenous Identified

• Salary Packages: $60,000 - $65,000 package inclusive of superannuation
• Specific Knowledge & Experience at least 3 years relevant
• Aboriginal and Torres Strait Islander Position

• Contract Permanent/Full-Time 
• State Government Agency 
• Box Hill, Melbourne VIC

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage an Customer Service Officer. This position is located in their busy Box Hill office for an initial contract permanent/full-time. 
  
About the Position
The primary focus of the role is to deliver front-line services which are consistent, and of high quality, within the licensing and customer support team and the compliance team. Applicant will be in contact with customers and licence holders mainly through telephone, email and website enquiry with some limited in-person contact.

Duties

• Provide quality service handling of enquiries related to licensing and general enquiries via telephone, facsimile, on-line and in-person.
• Process license and authorisation applications and re-applications, receipt and process associated fees and enter relevant details and update into the data base.
• Conduct license and authorisation assessments and communicate with applicants regarding status updates.
• Follow-up requests for additional information. Issue approved license cards and approved business certificates within service timeframes.
• Enter enquiry details accurately and within timeframes into the tracking system. 
• Undertake mail/postal activities including stakeholder notices and returned mail redirection follow-up.
• Conduct outbound calls in line with team requirements and Support team members to ensure team performance goals are met. 

Requirements/Skills

• Year 12 Secondary Education 
• At least three (3) years relevant experience in front-line customer facing roles within an administrative or office environment.
• Experience within Government statutory or compliance environment (highly regarded) 

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by Tuesday 08/10/2024, before 5:00pm. 
Consultant: Gina
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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