APS3 Service Support Officer

• Ability to obtain a Baseline Clearance (Australian Citizens only)
• Flexible WFH Arrangement (to be agreed with hiring manager)
• Hourly Rates: $48.60 - $52.50 depending on skill and Experience

• 24 month contract 
• Federal Government Agency 
• Canberra (Phillip) Location 

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage an APS3 Service Support Officer. This position is located in their busy Canberra office for an initial 24 month contract.
  
About the Position
A Service Support Officer provides the front line of customer service for clients accessing services. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services.

Duties

• Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
• Provide administrative support
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
• Provide frontline administrative support and first point of contact 
• Provide administrative support in the coordination of events 
• Provide administrative support inclusive of data entry, record keeping, and workflow tasks.
• Deliver correspondence both internally and externally 
• Provide administrative support to external referral platforms
• Support the daily operations
• Support the Manager in reporting quality assurance and operational data.

Requirements/Skills

• Demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment
• Currently hold or ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check.

Benefits working with this Client

• Rare long term contract opportunity 
• Flexible WFH Arrangement (to be agreed with hiring manager)
• Hourly Rates: $48.60 – $52.50 depending on skill and Experience

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 04/05/2026
Consultant: Hayden 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.