Karlka Recruiting Group Pty Ltd ACN 167 536 978 and subsidiaries from time to time, including related or associated entities as defined by the Corporations Act 2001 (Cth) are considered as our group of companies. For the purposes of our Privacy Policy, we refer to the group of companies as “KRG”, “the Group”, “us”, “we” or “our”.
KRG is committed to protecting personal and confidential information submitted to us by complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with KRG, including through our websites, systems or services, you acknowledge that you have read and understood this Privacy Policy.
Collection of Personal Information
KRG collects personal information about you or your company for the purpose of providing our services including recruitment, placement and related business activities.
Personal Information We Collect and Hold
The personal information we collect is only related to our practice of recruitment. This can include: full name, identification documents (where required), email and physical address, telephone or mobile numbers, employment history, references, licences, skill verifications, qualifications, visa or work rights information (where relevant) and proof of work entitlement details (where applicable).
Sensitive Information
We understand some of the personal information you provide may be sensitive information. In accordance with the Australian Privacy Principles and the Privacy Act 1988, KRG may collect and hold some sensitive information relating to health, criminal records or memberships where reasonably necessary for our services and will obtain your express consent prior to collection. We will only disclose the sensitive information with your consent; or where required or authorised by law. If you do not provide this information, we may be unable to provide certain services to you.
How We Collect Personal Information
We collect information directly from you including via our websites, electronic forms, applications, email, phone or in person. We collect personal information in a number of ways, including our websites, electronic application and registrations and in person, over the phone or email. The third parties we may collect information from may include: your employer, our clients, our business associates, credit agencies, government agencies, background checking and verification providers and persons nominated by you as referees.
How We Use Personal Information
We use personal information to:
- provide recruitment and placement services
- assess suitability for employment opportunities
- conduct reference checks and verification
- communicate with candidates and clients
- comply with legal obligations
Automated Decision-Making
KRG may use automated tools or software (including algorithms) to assist with recruitment processes such as candidate matching, resume screening or shortlisting. These tools use personal information to help identify suitable opportunities. Human oversight remains part of our decision-making processes.
Direct Marketing
We may contact you in relation to new opportunities, products and services. This communication may be in various forms including SMS, email, mail and by phone in accordance with the Spam Act 2003 (Cth). We will only send such communications where you have consented or where permitted by law. If you do not wish to receive communications, you may opt out at any time via unsubscribe or by contacting us. We do not provide your personal information to anyone for direct marketing purposes.
Cookies
Our websites use cookies and similar technologies to improve user experience and analyse website performance. We may use Google Analytics to collect information such as: IP address, browser type, pages visited and usage patterns. This information is generally aggregated and does not directly identify you. You can control cookie settings through your browser.
Privacy on Our Electronic Forms and Data Transfer
The KRG electronic registration and application forms requests and collects personal information either on our website or our business partner, third party software. A URL link may be emailed or sent via SMS from your KRG representative. This could be for general consideration by our recruitment teams or in the case of a client with a credit application, our Finance representative. Once submitted, your details are electronically directed to secure systems and databases (which may be hosted in Australia or by trusted service providers). Our database including your personal information, can only be accessed by KRG representatives working in our offices across Australia.
Disclosure of Personal Information
We may disclose personal information to: clients and prospective employers, related entities, IT and software providers, verification providers, and government authorities. Some service providers may be located overseas. Where this occurs, KRG takes reasonable steps to ensure compliance with Australian privacy laws.
Security
KRG takes all reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes implementing technical and organisational security measures.
The Internet is not always a secure method of transmitting information. Accordingly, while we seek to protect your personal information by implementing digital security systems, KRG does not accept responsibility for the security of information you send or receive from us via emails or transferred from the Internet.
We have a number of safety measures in place to protect your information from misuse, loss and unauthorised access. Your personal information is stored electronically in password protected systems and databases. Access to the database is only available to specific KRG representatives authorised to do so for the purpose of their designated position. All KRG staff are bound by a confidentiality agreement regarding company and customer information.
If in the unlikely event your personal information we hold has been lost or subject to unauthorised access or other misuse, we will investigate and notify affected individuals and the OAIC where required under the Notifiable Data Breaches scheme.
Data Retention
KRG retains personal information only for as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer required, it is securely destroyed or de-identified.
Links to Third Party Sites
The KRG websites may contain links to third party websites as part of our services to you. We make no representations or warranties for those websites and their privacy practices or content.
Access to Personal Information
You may request access to your personal information held at KRG by contacting the KRG Privacy Officer as set out below. We will ask for proof of your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and give you reasons for doing so. Where you request your personal information to be updated and there is a dispute about the facts, we will make a note on your personal information of such dispute.
There may be a time you may request that KRG stops using your information, contacting you or a removal of your information from our systems and databases. We will comply with your request at the earliest convenience upon a written request. We may charge a reasonable administrative fee where permitted by law.
Complaint
KRG will endeavour to acknowledge receipt as soon as possible and commit to resolve all complaints. Your complaint will be treated seriously, confidentially and promptly. In all circumstances, we will respond to your complaint in a reasonable and practical time. You may wish to contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response to your complaint.
Contact
If you would like further information or have remarks, observations or questions in regards to this policy, please write to:
Karlka Recruiting Group Pty Ltd
PO Box 3337, LOGANHOLME QLD 4129
Or email: recruitment@karlkarecruiting.com.au