Contact Centre Operator

• Training provided
• Rotating roster from 7am to 7pm
• Gain experience in State government agency

• Contract until November 2025 
• State Government Agency 
• Lithgow NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Contact Centre Operator. This position is located in their busy Lithgow office for an initial contract until November 2025.
  
About the Position
You would have 2 to 3 years customer service experience either within a call centre, administration or the retail sector.  Working with a team setting, you would be delivering high-quality service while adhering to set business hours.

Duties

• Answer customer inquiries across multiple channels (phone, email, digital platforms)
• Resolve customer issues and provide relevant information
• Ensure efficient processing of customer requests
• Maintain high standards of service quality

 
Requirements/Skill   

• Full-time (35 hrs/week) on-site training for 8-12 weeks
• Duration varies by product training and competency
• After training, transition to contracted hours with support from Team Leader & Subject Matter Expert
• Daily attendance required for comprehensive training

Hybrid Working Arrangements:

• No 100% work-from-home roles; hybrid options assessed post-training
• Contractors must be on-site at least 1 day/week and possibly more, based on business needs
• An attendance policy applies

Internet Requirements (if hybrid):

• High-speed internet: 5 Mbps download, 2 Mbps upload, latency <60ms
• Stable connection (Wi-Fi or Ethernet) required for home-based work
• Contractors responsible for internet & mobile costs
• Mobile phone with good reception required for contact & VPN access

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 16/04/2025
Consultant:  Sandi 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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