Complex Case Manager (Clinical)

• Meaningful work supporting vulnerable individuals and communities
• Collaborative, multidisciplinary team environment
• Opportunity to contribute to high-impact government program

• 3-month contract 
• Federal Government Agency 
• Australia Wide Locations Available  

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage a Complex Case Manager – Clinical. This position is located across various locations nationally within a collaborative and supportive team environment for an initial contract until 31 December 2026.
  
About the Position
The Complex Case Manager – Clinical supports vulnerable clients through trauma-informed, veteran-centric case management practices. The role involves managing a caseload of complex clients, undertaking risk assessments, coordinating services, and working collaboratively with internal and external stakeholders to ensure clients access appropriate supports and services.
This position sits within a coordinated client support environment focused on improving wellbeing outcomes and supporting clients with complex psychosocial needs.

Duties

• Manage a caseload of clients with complex needs using a clinical, trauma-informed approach
• Conduct intake, risk and needs assessments
• Coordinate access to health, mental health and external support services
• Act as a primary point of contact for clients navigating government services
• Liaise with internal teams, community providers and external stakeholders
• Escalate high-risk matters and provide specialised advice as required
• Prepare client documentation, reports and case summaries
• Support collaborative case management and contribute to positive client outcomes

Requirements/Skills 

• Tertiary qualification in a relevant health discipline (e.g. Nursing, Psychology, Social Work, Occupational Therapy or similar)
• Experience supporting clients with complex mental health or psychosocial needs
• Demonstrated case management experience in clinical or human services environments
• Strong risk assessment, stakeholder engagement and communication skills
• Ability to work within structured frameworks and maintain accurate documentation
• Australian Citizenship required

Desirable:

• Experience supporting veterans, defence personnel or similar cohorts
• Knowledge of disability, mental health or trauma-informed practice frameworks

Benefits working with this Client

• Meaningful work supporting vulnerable individuals and communities
• Collaborative, multidisciplinary team environment
• Opportunity to contribute to high-impact government program

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 19/02/2026
Consultant: Sandi or Hayden
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.