Customer Complaint Consultant x13

• Competitive hourly rates
• Opportunity within banking sector
• Collaborative professional environment

• 3 month contract 
• Brisbane, QLD Location 
• Casual labour hire contract, up to 40 hours per week

Karlka Recruiting Group has partnered with a leading financial services organisation to engage 13 x Customer Complaint Consultants. This position is located in their busy Brisbane office for an initial 3 month contract.
  
About the Position
The Customer Complaint Consultant is responsible for managing and resolving medium to high complexity customer complaints within a regulated banking environment. This role focuses on conducting investigations, negotiating outcomes, and delivering fair resolutions while ensuring compliance with relevant regulatory obligations. You will work closely with internal stakeholders to identify improvements and enhance the overall customer experience.

Duties

• Investigate escalated customer complaints
• Negotiate fair customer resolutions
• Prepare professional written responses
• Identify root cause issues
• Collaborate with business stakeholders

Requirements/Skills

• Banking industry experience required
• Customer complaints management experience
• Knowledge of RG271 obligations
• Strong communication and negotiation skills
• Excellent analytical problem-solving abilities

Benefits working with this Client

• Competitive daily contract rates
• Opportunity within banking sector
• Collaborative professional environment

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 20/07/2026
Consultant: Te 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.