Shared Services Support Officer

• $38.89 per hour plus super
• Contract until 31/12/2026
• Casual hours, 35 hours per week

• $38.89 per hour plus super
• Contract until 31/12/2026
• Casual hours, 35 hours per week

About the company
Karlka Recruiting Group has partnered with a State Government organisation to engage a Shared Services Support Officer. This position is located in Dubbo, NSW for an initial contract until 31/12/2026.
  
About the Position
The Shared Services Support Officer provides customer service and transaction processing support in a high-volume contact centre environment. The role delivers first contact resolution across multiple customer channels while ensuring accurate and compliant service delivery.
 
Duties

• Provide high-quality customer service and resolve enquiries from internal and external customers
• Process transactions accurately and efficiently using established procedures, templates and knowledge resources
• Identify and escalate customer issues, service disruptions and customer experience trends
• Utilise multiple systems and communication tools simultaneously to manage workload and document interactions
• Meet individual KPIs and contribute to team objectives through knowledge sharing and collaboration
• Participate in quality assessments, training activities and operational performance discussions

Requirements/Skills

• Experience in a customer-centric service environment such as a contact centre, service centre, shared service, corporate or managed service environment
• Ability to adapt, learn and implement new processes and procedures
• Ability to build rapport, understand customer requirements and deliver positive customer experiences from first contact
• Experience using multiple systems and the ability to learn new technology quickly
• Typing speed of at least 40 words per minute with greater than 85% accuracy
• Cleared Police Check issued within the last 6 months or willingness to obtain one
• Ability to provide two professional reference checks

Benefits working with this Client

• $38.89 per hour plus super
• Contract until 31/12/2026
• Casual hours, 35 hours per week

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 2/11/2026 10am
Consultant: Julie
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.