Contact Centre Operator

• Contract through to 26/05/2027
• Full training provided onsite in Newcastle
• $37.50 per hour plus super

• $37.50 per hour plus super
• Contract through to 26/05/2027
• Full training provided onsite in Newcastle
• State Government Agency

About the company
Karlka Recruiting Group has partnered with a NSW Government department to engage Contact Centre Operators for a 27/11/2026 – 26/05/2027 contract based in Newcastle.

About the Position
The Contact Centre Operator is responsible for providing frontline customer support, handling customer enquiries, maintaining records and delivering high-quality service in a fast-paced contact centre environment. The role requires the ability to navigate multiple systems while ensuring accurate and timely customer outcomes.

Duties 

• Handle customer enquiries and provide accurate information across a range of services
• Research, analyse and resolve customer enquiries or refer matters appropriately
• Update and maintain customer records and databases accurately
• Assist customers to understand available products and services
• Record customer complaints and escalate unresolved matters as required
• Complete administration and processing tasks in line with privacy and policy requirements
• Use multiple systems and technologies to support service delivery
• Work collaboratively with colleagues and leaders to meet service standards
• Contribute to continuous improvement initiatives and process enhancements
• Deliver high-quality customer service in a high-volume contact centre environment

Requirements/Skills 

• 2-3 years’ customer service experience in a call centre, administration, retail or similar environment
• Ability to work in a fast-paced, high-volume contact centre environment
• Strong attention to detail and accuracy when handling customer information
• Ability to learn new systems quickly and navigate multiple applications simultaneously
• Ability to manage challenging customer interactions professionally
• Ability to work effectively within a team while meeting individual performance expectations
• Ability to work a rotating roster between 7:00am and 7:00pm Monday to Friday

Benefits working with this Client

• Comprehensive paid training and ongoing support
• Contract through to 26/05/2027
• Structured onboarding, training and mentoring program

Benefits working with Karlka Recruiting Group 
Weekly pay  
Ongoing support: Pre, during and post placement 
Dedicated consultant per contract
Employee Assistance Program available
Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 4/11/2026 2pm
Consultant: Julie
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.