Call Centre Operator

• Long term contract
• Training provided
• Gain experience in State Government

• Contract from 31/01/2025 – 30/07/2026
• State Government Agency 
• Gosford NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Call Centre Operator. This position is located in their busy Gosford NSW office for an initial period from 31/01/2025 – 30/07/2026.
  
About the Position
This role is for Call or Contact Centre Operators, part of a customer service team providing assistance to the public. Operators will be required to work within a team setting to deliver high-quality service while adhering to set business hours.

Duties

• Answer customer inquiries across multiple channels (phone, email, digital platforms)
• Resolve customer issues and provide relevant information
• Ensure efficient processing of customer requests
• Maintain high standards of service quality

Training & Nesting:

• Full-time (35 hrs/week) on-site training for 8-12 weeks
• Duration varies by product training and competency
• After training, transition to contracted hours with support from Team Leader & Subject Matter Expert
• Daily attendance required for comprehensive training

Hybrid Working Arrangements:

• No 100% work-from-home roles; hybrid options assessed post-training
• Contractors must be on-site at least 1 day/week and possibly more, based on business needs
• A attendance policy applies

Internet Requirements (if hybrid):

• High-speed internet: 5 Mbps download, 2 Mbps upload, latency <60ms
• Stable connection (Wi-Fi or Ethernet) required for home-based work
• Contractors responsible for internet & mobile costs
• Mobile phone with good reception required for contact & VPN access

Benefits working with this Client

• Long term contract
• Training provided 
• Gain experience in the State Government

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 07/01/2025
Consultant: Hayden 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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