Contact Centre Operator x10

• Full-time training and support provided (approx. 10-12 weeks)
• Potential for hybrid work (after assessment and approval)
• Gain government sector experience

• Contract from 22/08/2025 – 20/02/2026
• State Government Agency 
• Parramatta NSW Location 
• Casual contract role – typical hours: 35 per week

About the company
Karlka Recruiting Group has partnered with an NSW State Government Agency to engage several Call Centre Operators. These positions are located in their busy Parramatta office for an initial contract starting 22/08/2025 until 20 February 2026.
  
About the Position
As a Call Centre Operator, you’ll be the first point of contact for customers, providing information and support across a wide range of services. This role is ideal for those with strong communication skills and a passion for helping others.

Duties

• Respond to incoming customer enquiries via phone and email
• Provide accurate and timely information in line with policies and procedures
• Maintain detailed and accurate records in internal systems
• Operate effectively within a rotating roster, including weekends and public holidays
• Follow a structured training and nesting period to build product knowledge and confidence

Requirements/Skills

• Demonstrated ability to learn new systems quickly
• 2–3 years customer service experience (call centre, admin, or retail)
• Excellent written and verbal communication
• Strong computer skills – Outlook, Teams, typing, email etiquette
• Must be based in NSW

Benefits working with this Client

• Full-time training and support provided (approx. 10–12 weeks)
• Potential for hybrid work (after assessment and approval)
• Gain government sector experience in a fast-paced and supportive team environment

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 9AM 29/07/2025
Consultant: Hayden
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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