Contact Centre Team Leader

• Structured training and onboarding
• Gain experience in a government environment
• Supportive team and leadership culture

• Contract from 1/09/2025 until 28/02/2026
• State Government Agency 
• Gosford, NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Contact Centre Team Leader. This position is located in their busy Gosford, NSW office for an initial contract from 1/09/2025 until 28/02/2026.
  
About the Position
The Contact Centre Team Leader role involves supporting and guiding a team to deliver high-quality customer service. You will play a key role in staff development, performance management, and ensuring service standards are met in a fast-paced environment.

Duties

• Lead and support contact centre team members
• Monitor team performance and provide coaching
• Assist staff during training and nesting
• Manage escalations and resolve issues
• Maintain accurate records and follow procedures

Requirements/Skills

• 2–3 years customer service experience (call centre, retail, or admin)
• Strong written and verbal communication
• Experience in an office-based role
• Intermediate computer skills (Outlook, Teams, typing, navigation)
• Quick learner with strong system adaptability

Benefits working with this Client

• Structured training and onboarding
• Gain experience in a government environment
• Supportive team and leadership culture

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 11/08/2025, 9:00am
Consultant: Shynata
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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