Digital Service Representative

• Full training provided
• Supportive team environment
• Free onsite parking

• Contract from 11/11/2025 until 02/01/2026
• State Government Agency 
• Castle Hill, NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Digital Service Representative. This position is located in their busy Castle Hill office for an initial contract from 11/11/2025 until 02/01/2026.
  
About the Position
The Digital Service Representative will support customers at a service desk by assisting with digital enquiries and helping resolve issues in a calm and professional manner. Full training is provided, with rostered Saturday shifts and a weekday off in return.

Duties

• Assist with digital enquiries
• Support customers face-to-face
• Troubleshoot online system issues
• Escalate complex problems
• Promote digital service adoption

Requirements/Skills

• Ability to work a half day every second Saturday
• Outstanding customer service 
• Intermediate computer skills
• Calm under pressure
• Ability to stand throughout your shift

Benefits working with this Client

• Full training provided
• Supportive team environment
• Free onsite parking

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 09:00am, 22/10/2025
Consultant: Sandi
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

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