Customer Service Representative

• Full-time training and support provided
• Rotating roster from 7am to 7pm
• Potential for hybrid work (after assessment and approval)

• Contract from 14/11/2025 – 13/05/2026 
• State Government Agency 
• Maitland NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Customer Service Representatives. These positions are located in their busy Maitland office for an initial contract from 14/11/2025 to 13/05/2026.
  
About the Position
You would have 2 to 3 years customer service experience either within a call centre, administration or the retail sector.  Working with a team setting, you would be delivering high-quality service while adhering to set business hours.

Duties

• Answer customer inquiries across multiple channels (phone, email, digital platforms)
• Resolve customer issues and provide relevant information
• Ensure efficient processing of customer requests
• Maintain high standards of service quality

Requirements/Skills

• Ability to work on a rotating roster starting at 7am through until 7pm based on 35 hour week
• Daily attendance required for comprehensive training starting on 14 November  

Internet Requirements (if hybrid):

• High-speed internet: 5 Mbps download, 2 Mbps upload, latency <60ms
• Stable connection (Wi-Fi or Ethernet) required for home-based work
• Contractors responsible for internet & mobile costs
• Mobile phone with good reception required for contact & VPN access

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 25/10/2025
Consultant: Sandi 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

#SCR-sandi-heywood