Customer Service Representative

• Full-time hours, Monday to Friday, with no weekend or public holiday shifts
• Opportunity to work with a well-regarded State Government Agency
• Structured training and support provided, with exposure to government systems

• Contract from 05/06/26 to 04/12/2026 + extensions
• State Government Agency 
• Ballina NSW Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Customer Service Representative. This position is located in their busy Ballina office for an initial contract from 05/06/2026 until 04/12/2026, with possibility of extension.
  
About the Position
The Customer Service Representative will provide high-quality customer service, advice and support to customers across a range of government services. This role will be responsible for responding to customer enquiries, resolving issues, maintaining accurate records, supporting administrative processes and delivering a positive customer experience in line with organisational standards.

This is an on-site role based in Ballina, working full-time hours Monday to Friday, 8:45am to 5:15pm, excluding public holidays. The successful contractor will be required to complete full-time training and nesting for approximately 8–10 weeks, which may include travel to a specialised training facility in Coffs Harbour, Penrith or another approved NSW location.

Duties

• Respond to customer enquiries across a range of matters and provide timely, accurate and consistent advice
• Deliver high-quality customer service in line with organisational values, procedures and service standards
• Accurately update and maintain records, databases and service delivery systems
• Receipt, record and resolve customer complaints and escalated enquiries
• Perform administrative tasks, including creating and updating records in line with privacy and legislative requirements
• Support customers in understanding products, services and government transactions
• Work collaboratively with team members, supervisors and stakeholders to achieve service outcomes
• Contribute to continuous improvement by identifying opportunities to improve work processes  

Requirements/Skills

• 2–3 years’ customer service experience, ideally across call centre, administration, retail or office-based environments
• Excellent written and verbal communication skills
• Strong customer service focus and ability to remain professional when handling complex enquiries or complaints
• Intermediate computer skills, including typing, email etiquette and ability to use multiple systems
• Proficiency with Microsoft Office, particularly Outlook and Teams
• Ability to quickly learn new systems and follow processes accurately
• Previous government experience is preferred but not essential
• Must be based in NSW
• Must be available to work on-site for all shifts at the Ballina office
• Ability to complete required training, including possible travel to Coffs Harbour, Penrith or another approved NSW training location
• Ability to obtain a Police Check 

Benefits working with this Client

• Full-time hours, Monday to Friday, with no weekend or public holiday shifts
• Opportunity to work with a well-regarded State Government Agency delivering essential services to the community
• Structured training and support provided, with exposure to government systems, processes and customer service standards

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 25/05/2026 9:00AM
Consultant: Te Aroha
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.