APS4 - Sales and Policy Insurance Advisors x7

• Initial 12-month contract with a possible 12-month extension
• $54.88 per hour + super
• Must have ability to obtain Baseline Security Clearance

• Contract until 31 July 2027 / 12-month contract
• Federal Government Agency
• Melbourne VIC Location

About the company

Karlka Recruiting Group has partnered with a Federal Government Agency to engage multiple APS4 – Insurance Service Officers. These positions are located in their busy Melbourne office for an initial contract until 31 July 2027, with a possible 12-month extension.  

About the Position

The Insurance Service Officer will support the delivery of insurance services by responding to customer enquiries, providing general advice on insurance products, preparing quotes, processing policy-related transactions and supporting customers with their home and other insurance needs.
This role would suit candidates with experience in insurance, financial services, customer service, call centre, contact centre or similar service delivery environments. Candidates with Tier 2 RG146 Accreditation will be considered favourably, however this is not mandatory.

Duties
The successful candidate will be responsible for:

• Responding to customer enquiries via phone and other approved correspondence channels
• Providing accurate information about insurance policies, cover options and service processes
• Preparing quotes and processing insurance policies within authority levels and underwriting standards
• Completing policy servicing activities, including updates, renewals, cancellations and payment-related queries
• Maintaining accurate records of customer interactions and transactions in agency systems
• Managing follow-up tasks, reviews and assigned work items within required timeframes
• Escalating complex matters, complaints, vulnerable customer matters, suspected fraud indicators and privacy issues where required
• Participating in a roster to support national phone coverage during operating hours
• Supporting team goals, training activities, process improvement initiatives and knowledge-sharing
• Providing support to senior advisers and management as required

Requirements/Skills

• Experience in insurance, financial services, call centre, contact centre, customer service or service delivery roles
• Strong verbal and written communication skills
• Ability to provide accurate advice and explain information clearly to customers
• High attention to detail and the ability to follow policies, procedures and scripts
• Strong administrative and record-keeping skills
• Ability to manage competing priorities and complete tasks within required timeframes
• Sound judgement, professionalism and the ability to escalate sensitive or complex matters appropriately
• Ability to work within a structured, compliance-focused environment
• Tier 2 RG146 Accreditation highly regarded but not essential
• Ability to obtain and maintain a Baseline Security Clearance, sponsored by the agency

Benefits working with this Client

• Opportunity to work with a Federal Government Agency in a structured service delivery environment
• Initial 12-month contract with a possible 12-month extension
• Blended work arrangements may be considered following completion of on-site training, subject to operational requirements

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 14/06/2026
Consultant: Hayden
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.