Contact Centre Operator x 3

• $38.89 per hour plus Super
• Dubbo location with immediate start
• Contract through to 24/12/2026

• Contract through to 24/12/2026
• State Government Agency 
• $38.89 per hour plus Super

About the company
Karlka Recruiting Group has partnered with a State Government agency to engage a Shared Services Support Officer for a contract role based in Dubbo. This opportunity is offered on a contract until 24/12/2026.

About the Position
The Shared Services Support Officer operates in a high-volume contact centre environment providing customer support across phone, live chat and administrative channels. The role focuses on delivering first-contact resolution and processing customer transactions accurately and efficiently.

Duties

• Respond to customer enquiries across inbound calls, live chat and administrative channels
• Provide high-quality customer service and resolve enquiries from internal and external customers
• Process transactions accurately using procedures, templates and knowledge resources
• Identify and escalate customer issues, service disruptions and emerging trends
• Use multiple systems and communication tools simultaneously to manage workload and document interactions
• Participate in quality assessments, training and operational performance activities

Requirements/Skills

• Experience in a customer-centric environment such as a contact centre, service centre or shared services environment
• Ability to adapt to and implement new processes and procedures
• Ability to build rapport, understand customer requirements and deliver quality customer service from first contact
• Experience using multiple systems and learning new technology quickly
• Accurate touch typing skills with greater than 85% accuracy and a minimum typing speed of 40 words per minute
• Willingness to complete reference checks, police check and right to work verification

Benefits working with this Client

• $38.89 per hour plus Super
• Dubbo location with immediate start
• Contract through to 24/12/2026

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 12pm Wednesday 14/10/26
Consultant: Julie 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.