APS4 Employment Services Officer

• MUST have Baseline Security Clearance
• Long term Federal Government contract
• Make a positive impact helping Australians access vital services and support

• 18 month contract 
• Federal Government Agency 
• NSW, QLD, SA or WA Location

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage an APS4 Employment Services Officer. This position is located across their Contact Centre operations in NSW, QLD, SA and WA with flexible work-from-home arrangements available. This is an initial 18-month contract.
 
About the Position
The APS4 Employment Services Officer acts as the first point of contact for customers, providing guidance, support and tailored advice regarding employment services and government programs. The role requires strong customer service skills, sound judgement, resilience and the ability to manage sensitive enquiries and complaints while working in a fast-paced contact centre environment.

Duties

• Provide frontline customer service, guidance and support tailored to individual customer needs. 
• Manage enquiries, complaints and requests while applying judgement, policy and procedures to achieve positive outcomes.
• Maintain accurate records, assess eligibility for services and navigate multiple systems while meeting service delivery standards

Requirements/Skills

• Must have Baseline Security clearance
• Strong customer service experience, particularly in complex, sensitive or high-volume environments. 
• Excellent verbal and written communication skills with the ability to de-escalate challenging situations. 
• Ability to work autonomously, exercise sound judgement and manage competing priorities. 

Benefits working with this Client

• Long-term 18-month Federal Government contract
• Flexible work arrangements with work-from-home options negotiable. 
• Opportunity to gain valuable Federal Government experience in a large national Contact Centre environment.

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 20/11/2026
Consultant: Melody
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.