Customer Resolution Representative x 15

• Flexible work arrangements
• Competitive daily pay
• Valuable government experience

• Contracts from 16/02/2026 until 30/06/2026
• State Government Agency 
• Parramatta Location 

About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage multiple Customer Resolution Representatives. This position is located in their busy Parramatta office for an initial contract from 16/02/2026 until 30/06/2026.
  
About the Position
The Customer Resolution Representative will deliver fair, timely, and customer focused dispute resolution services in line with legislative and organisational requirements. The role involves managing high volumes of customer enquiries, primarily via phone, while ensuring accurate assessment and resolution of complaints.

Duties

• Resolve customer complaints professionally
• Manage high volume phone enquiries
• Apply legislation and procedures
• Maintain accurate case records

Requirements/Skills

• Strong customer service skills
• Excellent verbal communication
• Resilient under pressure
• Dispute resolution experience

Benefits working with this Client

• Flexible work arrangements
• Competitive daily pay
• Valuable government experience

Benefits working with Karlka Recruiting Group 

• Weekly pay  
• Ongoing support: Pre, during and post placement 
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities 

How to Apply
Apply now to be considered for submission to our client by 09:00am 04/02/2026
Consultant: Te Aroha 
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.